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Terms and Conditions

Introductory provisions
These Business Terms and Conditions apply to purchases of goods both within the Czech Republic and from abroad via the online shop www.qiggs.com (herein after the “e-shop”), and detail the rights and duties of the Seller and the Buyer.
The Seller: Viktoria Biki, Lidicka 19, 60200 Brno, Czech Republic, business Reg. No.: 03622487, not VAT payer, sole trader registered by the trade license office in Brno on 5 December 2014. Hereinafter referred to as the Seller. The Seller’s contact details and mailing address: Viktoria Biki, Lidicka 19, 60200 Brno, Czech Republic. Email: qiggsshop@gmail.com. Tel.: +420 792 343 792
The Buyer is an individual person or business entity purchasing goods or products from the e-shop of the seller www.qiggs.com, hereinafter referred to as the Buyer.

Ordering goods
The order becomes binding for the Buyer at the moment when it is confirmed in the e-shop (e.g. by pressing „Send order“ or, eventually, making an order by phone or sending an order by email, as well as ordering through our Facebook page and Instagram account). By making a binding order, the Buyer confirms their acceptance of the Terms and Conditions announced by the Seller. Furthermore, the Buyer agrees to pay the purchase price, and, if Cash on Delivery option was selected, to accept the delivery and pay the purchase price of such. The Buyer will receive a confirmation of the order by e-mail. In case the Buyer selected the payment option by bank transfer, this email will also include all the information necessary for the transfer of funds.

Order cancellation
The Buyer can cancel or change the order free of charge up to the moment of its expedition. With an exception of payments to be made by bank transfer, an e-mail about the expedition of order will be sent to the Buyer within two days of order placement. In case the order was placed on the item that is not in stock or is defect, the Seller will inform the Buyer via email and reserves the right to cancel the order. A request for a change or cancellation of the order by the Buyer must be communicated to the Seller via email. The cancellation request will be accepted and dealt with in accordance to the Seller’s capabilities, i.e. whether the item is in stock etc. In case the request for order cancellation or exchange reaches the Seller only after the order was expedited, the Seller will contact the Buyer and discuss the suitable solution for this situation. In case the order is cancelled only after the item’s expedition, the Buyer must reimburse The Seller for the costs incurred, i.e. shipping and packaging costs as per invoice.

Price
All prices include tax.

Payment terms
We offer our customers the following payment options:
Pay Pal: the order will be expedited once the confirmation of payment is received.
Credit cards and debit cards: the order will be expedited once the confirmation of payment is received.

Delivery terms
All goods are distributed out of Czech Republic by Post of Czech Republic (Ceska Posta).
The Buyer shall accept the delivery from the carrier, check the integrity of the packaging and promptly inform the carrier in case of any defects. In case you find the packaging to be damaged and there are signs of unauthorised opening of the package, but also in the above-mentioned case it is strongly recommended not to accept the delivery! By signing the delivery receipt, the Buyer certifies that the delivery meets all terms and conditions listed above. The invoice is also valid as a tax document and will be included in the package.

Exchange policy
Exchange because of delivery of the wrong, defective or incomplete product
If the product is wrong or is delivered damaged, the Buyer must inform the Seller within two days of delivery via email. First, the Buyer has to send the goods back to the Seller. Returned goods remain the property of the Buyer until received back by the Seller. After the product is inspected, the new product will be shipped to the Buyer. In case of exchange because of delivery of a wrong, defective or incomplete product, the Seller will cover the shipping costs.

Exchange without giving a reason
The Buyer may return the purchased items without giving a reason within 14 days of purchase. The goods can be exchanged only for the goods in the same of higher price range. The Buyer must inform the Seller in advance via email that they intent to return the goods. Upon the request of the Buyer, the Seller will confirm if the exchange will be possible, depending whether the item is currently in stock.

The Buyer will send the goods they wish to exchange back to the Seller. The product must be complete and undamaged, in case of garments also clean and unworn. Returned goods remain the property of the Buyer until received back by the Seller. After the product is inspected, the alternative product will be shipped to the Buyer. In the case of a price difference between the original and the alternative products, the Buyer and the Seller will agree on the payment method for the price difference in advance. The Buyer will pay the costs of return shipping as well as the shipping of the new product.

Return policy, withdrawal from the contract
Withdrawal from the contract if governed by the Act No. 367/2000 Coll. and 40_1964 Coll. of The Civil Code. The Buyer has an option to return the purchased product without giving a reason within 14 days of receiving it. The Buyer must send the goods back to the Seller. The product must be complete and undamaged, in case of garments also clean and unworn. Returned goods remain the property of the Buyer until received back by the Seller. After the product is received and inspected, the amount of the purchase will be transferred to the Buyer within 14 calendar days. The Buyer must cover the return shipping costs. The goods cannot be returned using Cash on Delivery – the Seller would not accept any goods delivered this way.

Claims
Warranty conditions for the goods are governed by the Act No. 513/1991 Coll. of The Commercial Code (§429 – 441). If the product is damaged at the moment of delivery, the Buyer must inform the Seller within two days of delivery via email (see sections „ Exchange policy” and “Return policy”) If the defect is found later, the Buyer must inform the Seller as soon as the defect is discovered.
The warranty does not cover mechanical damage to goods. A warranty claim is denied if the goods were damaged during delivery (the Buyer should address this with the carrier). In case there are signs of unauthorised opening of the package, but also in the above-mentioned cases it is in the interest of the Buyer not to accept the delivery! By signing the delivery receipt, the Buyer certifies that the delivery meets all terms and conditions listed above.

Protection of personal and other data
Upon the commencement of the commercial relations, the Buyer (i.e. natural or legal person) will provide the Seller with the necessary billing and shipping information (such as the billing and delivery postal addresses and e-mail) essential for the smooth execution of the order, or eventually, the information that the Buyer wants to be included in the invoice.
All personal data requested by the Seller will be used solely to enable commercial relations between the Buyer and the Seller. If the Buyer wishes, their data could be eventually used to send information of the commercial nature (newsletter), at registration then only used in the administrative part of the Seller’s e-shop, where a customer’s account will be set up.

Final provisions
The above terms and conditions of sale concern the situations likely to occur during the purchase of goods in the e-shop www.qiggs.com. The Seller reserves the right to alter the terms and conditions at any time. All business transactions with the Seller are subject to the legal system and laws of the Czech Republic. The terms and conditions become effective upon their publication in the e-shop www.qiggs.com.